Support
Something not working, or a puzzle that will not accept a correct answer? Tell us and we will take a look.
It helps enormously if you include your device (phone, tablet or browser), which game you were playing, and the first eight characters of your device ID from the You page.
My streak disappeared
Streaks count consecutive days of solving the daily puzzle. Miss a day and the current streak resets to zero — your best streak is kept. If you have been playing offline, the streak catches up the next time you connect and your progress syncs.
My progress did not follow me to a new phone
Progress is tied to the random ID your device generated on first launch, so a new device starts fresh. Accounts that carry progress between devices are on the list — for now, the safest thing is to keep the old install until we add them.
Do the games work offline?
Yes, completely. The apps bundle everything they need, and the website caches itself after your first visit. Progress is saved locally and syncs whenever a connection turns up.
Delete my data
Uninstalling the app, or clearing site data in your browser, removes the copy on your device straight away. To remove the copy on our server, email us your device ID and we will delete it within 30 days. See the privacy policy for the full picture.
Report a bug or suggest a game
Same address — we read everything, even if it takes us a few days to reply.